National Taxpayer Advocate Identifies Most Serious Problems of 2021
In the preface of her 2021 Report to Congress
, National Taxpayer Advocate Erin M. Collins calls 2021 “the most challenging year taxpayers and tax professionals have ever experienced.” While the report credits IRS for performing well under difficult circumstances, it primarily focuses on the most serious problems taxpayers faced in 2021, including:
- Processing and refund delays;
- A lack of highly-trained IRS employees; and
- Challenges reaching IRS representatives via telephone and in-person.